Privacy Policy

This Privacy Policy describes how Digi Kashmir ("we", "us", or "our") collects, uses, stores, shares, and protects your information when you visit our website, contact us, browse inventory, or purchase products/services from us.

By accessing or using our website, you agree to this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Personal information: name, phone number, email address, delivery/billing address, and other details you submit through forms, WhatsApp, calls, or support channels.
• Order and transaction information: product details, order history, invoice details, payment status, and refund/cancellation records.
• Retailer/business information: business name, GST details, trade information, and onboarding data for B2B/retailer accounts.
• Technical and usage data: IP address, browser type, device information, pages viewed, referral source, time spent, and interaction logs.
• Communication data: messages, emails, call records/notes, and support requests submitted to us.

2. How We Collect Information

We collect information when you:

• submit a form on our website or retailer onboarding page,
• contact us through WhatsApp, phone, email, or social channels,
• place or modify an order, request support, or raise a complaint,
• browse our website through cookies and analytics technologies.

3. How We Use Your Information

We use your information to:

• process orders, payments, shipping, replacement, return, and refund requests,
• verify users/retailers and prevent fraud or misuse,
• provide customer service and respond to your inquiries,
• send transactional updates (order status, support updates, policy updates),
• improve website performance, product listings, and user experience,
• maintain business records and comply with legal/regulatory obligations.

4. Legal Basis and Consent

We process personal data based on one or more of the following: your consent, performance of a contract (order/service), legal obligations, and our legitimate business interests such as fraud prevention, service quality, and business operations.

5. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies for essential website functionality, analytics, and performance tracking. You can manage cookies through your browser settings, but disabling certain cookies may affect website functionality.

6. Payment Information

Payments are processed by authorized third-party payment gateway providers. We do not store full debit/credit card details on our servers. Payment processing is subject to the payment provider's own privacy and security practices.

7. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information only when needed with:

• logistics and courier partners for delivery and return processing,
• payment service providers for transaction processing,
• technology/service vendors supporting our operations,
• law enforcement, regulators, or legal authorities where required by law.

8. Data Retention

We retain personal data only as long as necessary for order fulfillment, support, dispute resolution, tax/accounting records, fraud prevention, and legal compliance. When data is no longer required, we delete or anonymize it as reasonably practicable.

9. Data Security

We implement reasonable administrative, technical, and operational safeguards to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed 100% secure.

10. Your Privacy Rights

Subject to applicable law, you may request to access, update, correct, or delete your personal information, or withdraw consent where consent is the basis of processing. To submit a request, contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites (such as social platforms, payment pages, or partner portals). We are not responsible for the privacy practices, content, or policies of those third-party websites.

12. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

13. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website after updates constitutes acceptance of the revised policy.

14. Contact and Grievance Redressal

For privacy concerns, data requests, or grievances, contact Digi Kashmir at support@digikashmir.com or +91 9320603375.