Cancellation and Refund Policy

1. Order Cancellation by Customer

Customers can request cancellation before the order is dispatched. Once shipped, cancellation may not be possible and return rules will apply.

2. Cancellation by Digi Kashmir

We may cancel an order due to stock unavailability, pricing errors, payment issues, or suspected fraudulent activity. In such cases, a full refund is initiated.

3. Refund Eligibility

Refunds are processed for canceled orders, failed transactions, duplicate payments, or approved return cases as per applicable sale terms.

4. Non-Refundable Cases

Refund requests may be declined for physical damage after delivery, unauthorized repair attempts, or claims outside communicated return/warranty windows.

5. Refund Timeline

Approved refunds are typically initiated within 5-7 business days and credited through the original payment method. Bank settlement timelines may vary.

6. Return Condition

Returned products must include original accessories, packaging (if available), and must not show misuse beyond normal inspection.

7. Support for Refunds

For cancellation or refund help, contact support@digikashmir.com or +91 9320603375 with your order details.